UPS Has Not Updated My Tracking
The carrier we use for shipping does their best to make sure all of our shipments are delivered in a timely manner, but sometime issues can arise that cause tracking to not get updated. In most cases, your order is still in transit to you and will be updated when it reaches it’s next scan point. If your order does not appear to be scanned please contact our customer service team.
Customer Service
Office -(630) 570-0069 #1
Fax: - (630) 422-1129
Email: support@cbdtostore.com
Customer Service Department Hours
8AM - 7PM CST Mon-Fri
Closed Saturday & Sunday
Related Articles
Tracking Your Order
It is easy to track your order on www.cbdtostore.com. 1. First log into your account and click on "Account" to see the order history. 2. Next click on the order you would like to track. 3. Then scroll down and click on the Tracking Link, which will ...
How are Returns Replacement Shipped?
All replacement orders are shipped with UPS Ground. When your return replacement is shipped you will receive an email with your tracking information. If you have any questions about returns, please contact our returns department team: Returns ...
I Have Not Received My Order
You can track your order at the UPS website site by following this link. Please grab your tracking number either from your shipping notification email or on your order page in your account page section of our website. Click here to see how to ...
Shipping Methods & Transit Times
Click here to see the current shipping methods and transit times. Customer Service Office - (630) 570-0069 #1 Fax: - (630) 422-1129 Email: support@cbdtostore.com Customer Service Department Hours 8AM - 7PM CST Mon-Fri Closed Saturday & Sunday
Shipment Returned Back to us Due to Incorrect Address
If the shipment gets returned to us due to incorrect address we will contact the customer via phone/email on file to get the updated address information. We will reship your packages as soon as we have the information. Note: Customer will be ...