My tracking has not been updated
The carrier we use for shipping does their best to make sure all of our shipments are delivered in a timely manner, but sometime issues can arise that cause tracking to not get updated. In most cases, your order is still in transit to you and will be updated when it reaches it’s next scan point. If your order does not appear to be scanned please contact our customer service team.
Customer Service
Office -(630) 570-0069 #1
Fax: - (630) 422-1129
Email: support@cbdtostore.com
Customer Service Department Hours
8AM - 7PM CST Mon-Fri
Closed Saturday & Sunday
Related Articles
Tracking Your Order
It is easy to track your order on www.cbdtostore.com. 1. First log into your account and click on "Account" to see the order history. 2. Next click on the order you would like to track. 3. Then scroll down and click on the Tracking Link, which will ...
When Will My Order Ship?
Our processing times are listed below: Estimated processing: Orders placed & paid for require 24 - 48 hour processing time. Note: Processing times are estimates and not guaranteed. We do not process orders on major US holidays. Orders placed on ...
Place Order Online & Pickup
How to place an order online: 1. Log into your account using your email address: - Example: Email Address: joe@cbdtostore.com - Password: xxxxxxxxxx Click on link if forgot your password and we will help to reactivate. Once you have entered email ...
Placing Order Online
1. Log into your account using your email address: - Example: Email Address: joe@cbdtostore.com - Password: xxxxxxxxxx Click on link if forgot your password and we will help to reactivate. Once you have entered email and password you can sign in and ...
I Have Not Received My Order
You can track your order at the UPS website site by following this link. Please grab your tracking number either from your shipping notification email or on your order page in your account page section of our website. Click here to see how to ...